Our approach

At Petzerhiel, we see the role of the property manager as that of an organiser, not a decision-maker. The co-ownership decides; we prepare the necessary information, put the decisions into form, organise the votes and carry out the resolutions adopted. A decision, however, only takes effect if it is assigned to a person in charge, followed up over time and documented. This is why we link each matter to the documents, the contacts, the deadlines and the decisions that concern it.

This organisation rests on documents that can be found. Contracts, invoices, minutes, quotes, plans, guarantees and technical histories are filed in a coherent way and kept in an identified place, so that important information remains accessible to the co-ownership rather than tied to an isolated exchange or to a single contact.

It also aims to preserve the memory of the building. A co-ownership continues despite changes of co-owners, of members of the co-ownership board, of service providers or of property manager, and the quality of the archives directly determines the continuity of the management. We structure the documents, the decisions and the histories so that they remain understandable and usable when the contacts change.

The digital tools we use serve this requirement: centralising a piece of information, dating it, identifying a person in charge, tracking a deadline, finding a document or preparing a decision. They make the work easier without ever replacing it: the visit to the building, the dialogue, the checking of a document and the responsibility of the property manager remain at the heart of the management.